Support
Most tracking tests fail because of consent, ad blockers, or a cart that already has items. Work through this list first.
Before contacting support
- Reload the extension.
- Reload the storefront.
- Confirm site permission.
- Empty the cart.
- Disable ad blockers for the store.
- Accept marketing consent if appropriate.
- Try manual mode.
- Record the store domain, failed step, and diagnostic message.
Contact
Email support@funnelverify.com with the store domain, failed step, and diagnostic message. Do not send customer or payment information.