FunnelVerify support
If a test does not complete, check the items below before contacting support.
Quick checks
- Reload the Shopify storefront tab.
- Confirm that FunnelVerify can access the store’s domain.
- Empty the cart before starting an automatic test.
- Disable ad blockers for the test store.
- Accept marketing cookies if the store requires consent.
- Try manual mode if the store uses custom product, cart, or checkout controls.
Contact support
Email support@funnelverify.com and include:
- Store domain
- FunnelVerify version
- Chrome version
- Automatic or manual test
- Failed step
- Exact diagnostic message